AI-powered customer feedback triage and routing
Automatically categorize and prioritize every piece of customer feedback. Route urgent issues to the right team in seconds — before they become churn.
Instant triage
AI scores and tags feedback the moment it arrives, no manual review needed.
Smart routing
Automatically assign tickets to the right team member based on topic and urgency.
Priority dashboard
See your most critical feedback at a glance with real-time queue management.
Simple pricing
Everything you need to triage and route customer feedback at scale.
- ✓ Unlimited feedback ingestion
- ✓ AI categorization & priority scoring
- ✓ Smart team routing rules
- ✓ Slack & email notifications
- ✓ REST API + webhooks
- ✓ Priority queue dashboard
- ✓ Email support
Cancel anytime. No contracts.
Frequently asked questions
How does the AI categorize feedback?
Our AI analyzes sentiment, urgency, and topic using large language models to automatically tag and prioritize every incoming message.
Which channels does it support?
FeedbackAI ingests feedback via REST API, webhooks, email forwarding, and direct integrations with Intercom, Zendesk, and Slack.
Can I customize routing rules?
Yes. You can define custom routing rules based on category, priority score, customer tier, or any combination to match your team's workflow.
© 2026 FeedbackAI. All rights reserved.